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Mathematics Department

Home » ALEKS Math Assessment » Help and FAQs

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ALEKS Math Assessment

HELP

If you encounter an issue when entering WOU Portal, contact the WOU Computing Services help desk.

Hours (Pacific Time): Monday – Friday, 8:00 am – 5:00 pm

Voice: (503) 838-8925 | E-mail: ucshelpdesk@wou.edu

If you encounter a technical issue within ALEKS, contact ALEKS Higher Education Customer Support:

Hours (Eastern Time):  Sunday, 4:00 pm to 1:00 am | Monday – Thursday, 7:00 am to 1:00 am | Friday, 7:00 am to 9:00 pm

Voice: (714) 619-7090 | E-mail: contact ALEKS

Website: http://support.aleks.com/assess_placement

If you need to consult with an adviser prior to New Student Orientation, send an email with your initial question to advising@wou.edu.

If you have questions about mathematics during the academic year and are at the WOU campus, you may use the free drop-in mathematics tutoring at the WOU Math Center.

FAQs

Question: I have a time out error due to inactivity, but I’m still within 24 hours of when I started the test

Answer: To solve this issue, close your browser and re-log in to the WOU Portal and into ALEKS.
If this does not work, try clearing your browser cache and then re-log in.
If this does not work, try a different browser (e.g., Chrome instead of Explorer).

 


Contacts & Questions

Questions about ALEKS | Student Success & Advising

email: advising@wou.edu | phone: 503-838-8428 | chat: Ask SSA - wou.edu/advising

Questions about mathematics placement | Please see your academic advisor

Mathematics Prerequisite and Placement Guide

  • About ALEKS Math Assessment
  • How long do I have?
  • Get Ready
  • Take the Assessment
  • Understand Your Score
  • Improve Your Score
  • Next Steps
  • Selecting Appropriate Courses
  • Transfer-AP-CLEP Credits
  • Viewing ALEKS Scores
  • ALEKS & GEN ED
  • Disability Accommodations
  • Help and FAQs

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