Student Complaint Resolution
Student Complaint Process
Western Oregon University aims to resolve all student complaints in a fair and expedient manner. Students wishing to file a formal complaint must first seek resolution through the applicable institutional grievance process. Details about the available processes can be found on the Student Complaints and Concerns page.
If a complaint cannot be resolved internally:
- Students residing in Oregon or in a SARA Member state Opens in new window (all except those listed below) may file a complaint with the Oregon Higher Education Coordinating Council (HECC) Opens in new window
Additional information from HECC regarding student complaints:Students should attempt to resolve any grievances they may have with their school first. Should attempts to resolve these problems with appropriate school officials fail, or should the student be dissatisfied with the final outcome of the college complaint process, then the Higher Education Coordinating Commission (HECC), can respond to a formal complaint. Students may contact the Higher Education Coordinating Commission, 3225 25th St. SE, Salem, OR 97302 or by sending an email to complaints@hecc.oregon.gov. Students may also access the HECC Complaints web page Opens in new window or the complaints page at NC-SARA’s website. Opens in new window
- Students that reside in a non-member state may file a formal complaint by using the links below:
Other available processes
May be pursued in addition to the process listed above
| – Incident of bias – Student of concern – Incident of sexual misconduct |
Online forms for reporting an incident of bias, a student of concern, or an incident of sexual misconduct, are available on the Student Affairs website. |
| Military: Service Members, Veterans, and their families |
– GI Bill recipients may submit feedback and/or complaints to the VA Opens in new window. – Military Spouse Career Advancement Accounts (MyCAA) and Tuition Assistance (TA) Scholarship recipients may submit feedback and/or complaints to the Department of Defense Opens in new window. |
| Federal Financial Aid Recipients | Feedback can be sent to Compliancecomplaints@ed.gov . |
| Accreditation related (eligibility requirements, standards for accreditation, or policies) | Complaints may be filed with WOU’s accreditor, NWCCU, on their Complaints webpage |
